FAQ’s

Update time : 2020-01-03 10:54:46

We have set a number of frequently asked questions for you. If any question in your mine is unanswered, please contact to us.

1. What happens if my flight arrives early or delayed？

All the flight arrivals are monitored by us. We have the correct flight number that allows us to monitoring and check with airport information desk, no matter whether your plane arrives early or delay, driver will come to meet you at airport on time.

2. How much time do I have to meet the driver at airport after my flight landed?

We provide 45 minutes for domestic flights and 60 minutes for international flights of free waiting time that allows you to declare customs and collect your baggage, if you do not meet your driver or call us within 60 minutes of your plane landing we will consider you are "no-show" and you will be charged in full for the reservation.

3. Can I request the driver to take a scenic route on the way to/from the airport?

The price quoted is based on a point to point transfer and driver will take the most efficient route to destination. If you would prefer the driver to use a specific route there’s extra charges will apply.

4. How can I find driver at airport flight arrival?

Our driver will be holding a sign board with the passenger’s name to meet you at airport arrival exit, the airport can be very crowed at time so if you are not able to find driver please kindly contact us at +86 13381550451 also Wechat ID: hiredriver

5. What is your cancellation policy?

Cancellation will be accepted by email or phone call only. Cancellation need to be made in excess of 24 hours before scheduled pick up time in order to avoid charges, 50% of the reservation fare will be charged for cancellation made less than 24 hours before scheduled pick up time. No shows will be charged the full reservation fare.

6. What is your Change Policy?

Should you need to have changes please contact us at least 12 hours before scheduled pick up time. Requires that all changes need to be made by phone call or email (changes cannot be made with drivers).

7. What is the payment method?

Payment can be also made in cash. We accept credit card and cash in RMB, USD, HKD, Euro and any world major currency. Paypal and Wechat pay also welcomed

8. Is there discount available for frequent travelers?

Yes. We do take care of our regular valued customers and do offer discount packages. You can contact us by phone call or email with your details and we will offer you the best possible quote.

9. Why do I need to give complete information?
We require complete information of your travel to work out the costs and to make sure that the requested vehicle should be available for the time you need it.

10. How can I get a quote and make a booking?
You can easily get a quote by filling the online quotation form or email us at hiredriver@sina.com and we will get back to you ASAP. And if you need urgent booking or you can call us at +86 13381550451 for quick bookings and quotes.